Do I still need to repay my loan?
Yes. The terms and conditions of all loans remain as agreed when the loan was taken out and payment is due in line with the agreement to CashEuroNet UK LLC (in administration). This applies to all loan products (QuickQuid and On Stride Financial (formerly Pounds to Pocket)).
What will happen if I don’t repay my loan on time?
Can I take out a new loan or add additional funds to my existing loan?
The company is unable to provide further lending from the date of the administration appointment.
I can’t afford to repay my loan. What should I do?
If you can’t repay your loan on time, please call Customer Support straight away on 0800 056 1515 if your loan is with QuickQuid or 0800 210 0923 if your loan is with Onstride.
We’re committed to helping customers in financial difficulty. The organisations below offer free debt advice and may be able to help you too:
Sources of Free Money Advice
|Organisation||When||Contact Details||Hours of Help||Advice/Services||Where|
|STEP CHANGE DEBT CHARITY||You've got surplus income once your priority debts are paid and prefer an adviser to negotiate with creditors on your behalf.||www.stepchange.org
T: 0800 138 1111
|Mon to Fri 8am to 8pm; Sat 8am - 4pm||Debt Management Plan and insolvency advice
Online Debt Remedy self help tool
|NATIONAL DEBTLINE||You'd like advice on how to deal with debt problems and you're happy to speak to creditors yourself.||www.nationaldebtline.co.uk
T: 0808 808 4000
|Mon to Fri 9am to 9pm; Sat 9.30am - 1pm||Budgeting, debt solutions and free self-help information pack
My Money Steps - online self-help tool
|England, Scotland & Wales|
|CITIZENS ADVICE BUREAU||You're in serious financial difficulties and you’d prefer face-to-face help from an adviser.||Face to face – search online for local Citizens Advice Bureau
|Times vary depending on branch||Advice on managing your money
How do I repay my loan?
Your loan should be repaid as arranged when it was taken out. For more information on repayment arrangements, Continuous Payment Authority and alternative payment methods, please go to Onstride or QuickQuid depending on who your loan is from.
There will be no change to the bank details to which you should make payment. If you receive any requests to make payment to an alternative account, please inform our Customer Support team straight away on 0800 056 1515 if your loan is with QuickQuid or 0800 210 0923 if your loan is with Onstride.
Never give personal or account details to anyone who contacts you unexpectedly. We will never ask for your bank details.
I need to talk to someone about my loan or I have a question which is not answered here
If your question is not covered, please contact Customer Support on 0800 056 1515 or firstname.lastname@example.org if your loan is with QuickQuid or 0800 210 0923 or email@example.com if your loan is with Onstride.
The call centre will remain open as normal, but please be aware that we will be handling a high number of calls and your wait may be longer than usual. Please note that the call centre will not be able to answer any questions related to anything outside of standard service enquiries.
If your question is still not answered, please email your query to firstname.lastname@example.org. The administrators’ team will look at all individual queries.
Please note that the administrators’ team does not have online access to customer accounts and is therefore unable to deal with queries relating to the servicing of individual accounts, including current account balance, making repayments and change of bank or address details. These queries should be directed to the customer support centre.
Please be aware that we are expecting a large volume of queries. You may therefore not receive an immediate response.
Will I still be able to access my account during the administration?
The administrators will continue to provide access to the website and your account home to allow you to access your account.
What should I do if I have information about the Company?
We would be pleased to receive from any stakeholder any useful information concerning the Company, its dealing or conduct which may assist us.